Meet The Face Behind Action Carpet Care Inc.
I’m Daniel, proud owner of Action Carpet Care Inc.
I look forward to sharing my story. I hope that you will enjoy getting to know me better.
When I worked with cleaning companies in the past, I was tied to their customer experience philosophies. Many of these businesses did not prioritize customers’ needs. This went against what I believed in and led me to branch out and start a business of my own. I set up Action Carpet Care Inc. in the late ’80s on the grounds of achieving complete control of my customers’ experience.
Having worked in the carpet cleaning and upholstery business for over thirty years, I have witnessed a change in the pace of the business. For instance, our client base has now shifted to mainly young families, who are busier than ever. While we have continually provided them with high-quality cleaning services, we are now quicker and more efficient.
The primary reason we have been successful over the years is due to our customer-first business philosophy. At any and every cost, we put our customers’ needs first and ensure that the entire job, from start to finish is a positive experience for them. Besides consistently delivering customer satisfaction, a core value of our business includes acting ethically. In other words, we operate on a fair and transparent pricing model and do not mislead our customers.
The most rewarding part of owning my business is that I am in complete control of my customers’ experience. For example, if a customer has a unique requirement, I have full discretion to meet customer’s needs. I am fortunately not tied by a corporate policy or procedure and can, therefore, go the extra mile every time. Another enjoyable part of being in this field is that I get to meet and learn about many different and interesting people.
We are proud of our high customer retention rate and repeat clients who have been coming to us for over ten years. We believe if there are no satisfied customers, there is no business.
I worked hard my entire life to build something that I can be proud of and getting to hand over the reins to my children has been a long-time dream. Seeing my children take part in the business and watching my dream turn into reality has been an incredible feeling.
When I am not at work, I spend much time fishing in and around B.C. My favorite fishing spot is the Sunshine Coast where I catch a lot of salmon. I also have books about history and politics which I read in the (little) spare time that I have.
I have two young grand-daughters who occupy a special place in my heart. Watching my daughter raise them has given me a new perspective on women in society. I now care deeply about supporting women in typically male-dominated industries and strive to build a culture of justice and equality for all women.
I have enjoyed sharing my story about the things that matter to me and how they influence the way I do business.
If you or someone you know could benefit from our expertise in carpet and upholstery cleaning services in Metro Vancouver, I invite you to get in touch. Please visit our website at www.actioncarpetcareinc.com.